kompas FAQ

No. Each person may hold only one active account on kompas. If we detect multiple accounts registered to the same individual, we will close all duplicate accounts and may forfeit any balances. During account opening, you confirm that you are creating only one account and that you have not previously registered on kompas. If you have forgotten your password or lost access to your account, contact our support team to recover it rather than opening a new account. We can assist with account recovery via email verification or identity confirmation.

Account opening on kompas follows these steps: (1) Enter your username, email, password, and mobile number on the registration form. (2) Verify your email by clicking the link we send you. (3) Log in and complete your profile with your full name and date of birth. (4) Upload a government-issued ID (passport, national ID, or driver's license) and proof of residential address (utility bill or bank statement). (5) Our team reviews your documents; this typically takes a standard timeframe. (6) Once approved, you can deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet and begin playing live-dealer tables, sportsbook markets, or slots. If your documents are rejected, we will notify you and allow resubmission.

Before your first session on kompas, read our terms and conditions and legal noticeThe terms cover account eligibility, deposit and withdrawal policies, game rules, dispute resolution, and your responsibilities as a user. The legal notice explains that kompas is available only where local law permits and that you are responsible for verifying the legality of access in your jurisdiction. You must also understand the rules of the specific game you plan to play: for live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), review the table limits and payout rules; for sportsbook betting (Liga 1, Piala AFF, Champions League, esports), understand how odds are calculated and how bets are settled; for slots (Aviator, Sweet Bonanza, Gates of Olympus), review the RTP and bonus features. Our support team can explain any rule you do not understand.

You can adjust your account preferences (email, phone number, password) by logging into kompas and visiting your account settings. To update your payment method, go to the deposit or withdrawal section and add or remove a payment option. If you wish to pause your account temporarily, contact our support team via live chat or email and request a temporary suspension. We will pause your account for a period you specify, during which you will not be able to log in or access your balance. To reactivate, contact support again. If you wish to close your account permanently, contact support and request account closure. We will process your request and return any remaining balance to your registered payment method, subject to legal and regulatory requirements.

Withdrawal requests on kompas are reviewed within a standard timeframe. Once approved, funds are sent to your registered payment method (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment). The time for funds to appear in your account depends on your payment provider; most transfers complete within a standard window, though some may take longer during peak periods or holidays like Idul Fitri or Idul Adha. If your withdrawal has not appeared after the expected timeframe, contact our support team with your transaction ID and we will investigate. Do not attempt to withdraw again; multiple requests may cause delays. Ensure your payment method details are correct before submitting a withdrawal request.

If a deposit does not complete, your payment provider may have declined the transaction or your account may have insufficient funds. Check your payment method (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) to confirm the status. If funds were deducted but did not appear in your kompas account, contact your payment provider first; they can confirm whether the transaction was sent to us. If your provider confirms the transfer was sent, contact our support team with your transaction ID and payment provider reference number. We will investigate and credit your account if the funds were received but not processed. For withdrawals that fail, the funds are typically returned to your kompas balance automatically; if not, contact support immediately with your withdrawal request ID.

Bonus offers on kompas vary and are subject to terms that we display at the time of offer. Typical terms include a minimum deposit amount, a playthrough requirement (the number of times you must wager the bonus before withdrawing), game restrictions (some bonuses apply only to live-dealer tables or slots, not sportsbook), and an expiration date. Before accepting a bonus, read the full terms carefully. If you do not meet the playthrough requirement before the expiration date, the bonus is forfeited. Bonus funds are separate from your deposit and may not be withdrawn directly; they can only be used to play games. If you have questions about a specific bonus offer, contact our support team and we will explain the terms in detail.

Our support team is available via email for account, payment, game, and technical questions. Send your inquiry to our support email address (available in the footer of this site or in your account settings). Include your username, a clear description of your issue, and any relevant transaction IDs or game session IDs. We aim to respond within a standard timeframe. For urgent issues, use live chat instead; our live chat team is available during active hours and can often resolve issues immediately. If your inquiry is legal or compliance-related, mark your subject line as "Legal Inquiry" so it reaches the appropriate department. We maintain records of all support conversations and can provide documentation if needed for dispute resolution.

Bonus offers on kompas vary and are subject to terms that we display at the time of offer. Typical terms include a minimum deposit amount, a playthrough requirement (the number of times you must wager the bonus before withdrawing), game restrictions (some bonuses apply only to live-dealer tables or slots, not sportsbook), and an expiration date. Before accepting a bonus, read the full terms carefully. If you do not meet the playthrough requirement before the expiration date, the bonus is forfeited. Bonus funds are separate from your deposit and may not be withdrawn directly; they can only be used to play games. If you have questions about a specific bonus offer, contact our support team and we will explain the terms in detail.

Our support team is available via email for account, payment, game, and technical questions. Send your inquiry to our support email address (available in the footer of this site or in your account settings). Include your username, a clear description of your issue, and any relevant transaction IDs or game session IDs. We aim to respond within a standard timeframe. For urgent issues, use live chat instead; our live chat team is available during active hours and can often resolve issues immediately. If your inquiry is legal or compliance-related, mark your subject line as "Legal Inquiry" so it reaches the appropriate department. We maintain records of all support conversations and can provide documentation if needed for dispute resolution.

No. Each person may hold only one active account on kompas. If we detect multiple accounts registered to the same individual, we will close all duplicate accounts and may forfeit any balances. During account opening, you confirm that you are creating only one account and that you have not previously registered on kompas. If you have forgotten your password or lost access to your account, contact our support team to recover it rather than opening a new account. We can assist with account recovery via email verification or identity confirmation.

Withdrawal requests on kompas are reviewed within a standard timeframe. Once approved, funds are sent to your registered payment method (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment). The time for funds to appear in your account depends on your payment provider; most transfers complete within a standard window, though some may take longer during peak periods or holidays like Idul Fitri or Idul Adha. If your withdrawal has not appeared after the expected timeframe, contact our support team with your transaction ID and we will investigate. Do not attempt to withdraw again; multiple requests may cause delays. Ensure your payment method details are correct before submitting a withdrawal request.

Before your first session on kompas, read our terms and conditions and legal noticeThe terms cover account eligibility, deposit and withdrawal policies, game rules, dispute resolution, and your responsibilities as a user. The legal notice explains that kompas is available only where local law permits and that you are responsible for verifying the legality of access in your jurisdiction. You must also understand the rules of the specific game you plan to play: for live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), review the table limits and payout rules; for sportsbook betting (Liga 1, Piala AFF, Champions League, esports), understand how odds are calculated and how bets are settled; for slots (Aviator, Sweet Bonanza, Gates of Olympus), review the RTP and bonus features. Our support team can explain any rule you do not understand.

Bonus offers on kompas vary and are subject to terms that we display at the time of offer. Typical terms include a minimum deposit amount, a playthrough requirement (the number of times you must wager the bonus before withdrawing), game restrictions (some bonuses apply only to live-dealer tables or slots, not sportsbook), and an expiration date. Before accepting a bonus, read the full terms carefully. If you do not meet the playthrough requirement before the expiration date, the bonus is forfeited. Bonus funds are separate from your deposit and may not be withdrawn directly; they can only be used to play games. If you have questions about a specific bonus offer, contact our support team and we will explain the terms in detail.

You can adjust your account preferences (email, phone number, password) by logging into kompas and visiting your account settings. To update your payment method, go to the deposit or withdrawal section and add or remove a payment option. If you wish to pause your account temporarily, contact our support team via live chat or email and request a temporary suspension. We will pause your account for a period you specify, during which you will not be able to log in or access your balance. To reactivate, contact support again. If you wish to close your account permanently, contact support and request account closure. We will process your request and return any remaining balance to your registered payment method, subject to legal and regulatory requirements.

Our support team is available via email for account, payment, game, and technical questions. Send your inquiry to our support email address (available in the footer of this site or in your account settings). Include your username, a clear description of your issue, and any relevant transaction IDs or game session IDs. We aim to respond within a standard timeframe. For urgent issues, use live chat instead; our live chat team is available during active hours and can often resolve issues immediately. If your inquiry is legal or compliance-related, mark your subject line as "Legal Inquiry" so it reaches the appropriate department. We maintain records of all support conversations and can provide documentation if needed for dispute resolution.

Account opening on kompas follows these steps: (1) Enter your username, email, password, and mobile number on the registration form. (2) Verify your email by clicking the link we send you. (3) Log in and complete your profile with your full name and date of birth. (4) Upload a government-issued ID (passport, national ID, or driver's license) and proof of residential address (utility bill or bank statement). (5) Our team reviews your documents; this typically takes a standard timeframe. (6) Once approved, you can deposit funds via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet and begin playing live-dealer tables, sportsbook markets, or slots. If your documents are rejected, we will notify you and allow resubmission.

If a deposit does not complete, your payment provider may have declined the transaction or your account may have insufficient funds. Check your payment method (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment) to confirm the status. If funds were deducted but did not appear in your kompas account, contact your payment provider first; they can confirm whether the transaction was sent to us. If your provider confirms the transfer was sent, contact our support team with your transaction ID and payment provider reference number. We will investigate and credit your account if the funds were received but not processed. For withdrawals that fail, the funds are typically returned to your kompas balance automatically; if not, contact support immediately with your withdrawal request ID.