kompas Platform Privacy Notice

This page describes what we collect when you use kompas, how we use that information, and how we keep your data protected. Our privacy practices are designed to comply with applicable data-protection laws and to give you clear control over your personal information. We handle data with care because your trust is essential to our platform.

We collect personal data when you create an account, fund your account, place bets on our sportsbook or live-dealer tables, or contact our support team. We use this data to operate your account, process payments, verify your identity, prevent fraud, and comply with legal obligations. We do not sell or rent your data to advertisers or unrelated third parties. We share your information only with payment processors, identity-verification vendors, and regulatory authorities as necessary to provide our service or comply with law.

You have rights over your personal data, including the right to request access, correction, or deletion, subject to legal retention requirements. This notice explains those rights and our practices in detail. If you have questions about how we handle your data, contact our support team.

What data we collect on kompas

When you register a kompas account, we collect your name, email address, phone number, and date of birth. This allows us to create and manage your account and communicate with you about your account activity. We also collect your residential address (city, province, postal code) to verify your location and comply with jurisdictional requirements.

When you fund your account, we collect payment information. Depending on your chosen method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), we record the transaction amount, payment method, and timestamp. We do not store full payment card or e-wallet credentials on our servers; payment processors handle sensitive payment data securely.

When you place bets on kompas—whether on Liga 1 matches, live-dealer tables like roulette or baccarat, slot games, or esports markets like Mobile Legends—we record your bet details, stake amount, odds, result, and payout. This information becomes part of your betting history and account records. We retain betting history to help you review your account, investigate disputes, and comply with legal record-keeping obligations.

We also collect information about your device and internet connection. Our servers log your IP address, browser type, operating system, and device information when you access kompas. We use this data to diagnose technical problems, detect fraud, and prevent unauthorized access. Cookies and similar tracking technology help us remember your preferences and improve your experience on kompas.

Cookies and tracking on kompas

We use cookies (small text files stored on your device) to enhance your experience on kompas. Session cookies allow you to stay logged in while browsing our platform. Persistent cookies remember your preferences and language settings. Analytics cookies help us understand how you use kompas so we can improve our service. Third-party cookies from payment processors and analytics vendors may also be set on your device.

You can control cookies through your browser settings. If you disable cookies, some features of kompas may not function properly. We recommend allowing cookies from kompas to ensure the best experience, but the choice is yours.

Session cookies

Keep you logged into your kompas account during your visit; expire when you close your browser.

Persistent cookies

Remember your preferences and settings; stay on your device for weeks or months.

Analytics cookies

Track your interactions on kompas so we can improve features and performance.

Third-party cookies

Set by payment providers, analytics vendors, and other partners; subject to their own privacy policies.

How we use your data on kompas

We use your personal data to operate kompas and provide our service. This includes creating and managing your account, processing deposits and withdrawals, settling bets, and maintaining your betting history. We also use your data to verify your identity through Know Your Customer (KYC) compliance and to comply with anti-money-laundering (AML) regulations.

We use your data to communicate with you about your account. We send notifications about new deposits, pending withdrawals, bet settlements, and account activity. We may also send periodic emails about platform updates, new features, or changes to our terms. You can manage your communication preferences in your account settings.

We use your data for fraud prevention and security. We analyze transaction patterns, device information, and betting behaviour to detect unauthorized access or fraudulent activity. If we suspect fraud, we may temporarily freeze your account or request additional verification. We also use your data to investigate disputes, settle complaints, and comply with legal requests from authorities.

Data sharing and third parties

We share your personal data only with authorized third parties who help us operate kompas or who are required by law to receive your information. These parties include:

• Payment processors: We share your name, account balance, and transaction amount with mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank partners (online payment, e-wallet, mobile banking, local payment) to process deposits and withdrawals.
• Identity verification vendors: We share your name, date of birth, ID number, and address with third-party KYC providers to verify your identity and prevent fraud.
• Regulatory authorities: We share your data with government agencies, financial regulators, and law enforcement if required by law or legal process (subpoena, court order).
• Analytics and hosting providers: We use third-party services to host kompas, analyse user behaviour, and improve our platform. These vendors access your data only to provide services and are contractually obligated to protect it.

All third-party processors are contractually required to protect your data and use it only for the purposes we specify. We review their security practices and privacy policies regularly. However, we cannot guarantee that third parties will protect your data with the same care we do. By using kompas, you acknowledge that we share your data with these parties as necessary to operate our service.

Data location and cross-border transfer

Our kompas servers may be located outside your jurisdiction, and your data may be transferred to and processed in countries that have different data-protection laws than your own. By using kompas, you consent to your data being transferred to and processed in other countries. We implement appropriate safeguards (such as encryption and contractual agreements) to protect your data during cross-border transfer, but the legal protections in other countries may differ from your own.

Your rights on kompas

We respect your rights over your personal data. Depending on applicable law in your jurisdiction, you may have the following rights:

• Right to access: You can request a copy of all personal data we hold about you. Contact our support team, and we will provide this information within a standard timeframe.
• Right to correction: If your personal data is inaccurate or incomplete, you can request that we correct it. You can update some information (name, email, phone) directly in your kompas account settings.
• Right to deletion: You can request that we delete your personal data, subject to legal retention requirements (e.g., for fraud investigation or regulatory compliance) and the ongoing needs of your account.
• Right to restrict processing: You can request that we limit how we use your data while you resolve a dispute or challenge the legality of our processing.
• Right to data portability: You can request a copy of your data in a portable format (such as CSV) so you can transfer it to another service.

To exercise any of these rights, contact our support team via email or live chat. We aim to respond to data-access requests within a standard timeframe, typically 10–20 business days. We may ask you to verify your identity before processing your request. If you believe we have violated your privacy rights, you have the right to lodge a complaint with your local data-protection authority.

Data retention on kompas

We retain your personal data for as long as your account is active and for a period thereafter as required by law. Betting history is retained for the duration of your account and typically for several years after account closure for dispute resolution and regulatory compliance. Identity documents (ID, proof of address) are retained for periods mandated by anti-money-laundering regulations, typically 5–7 years after the final transaction on your account.

If you request account deletion, we will remove your personal data from our active systems, but we may retain anonymized or aggregated data and backup copies for legal, technical, or regulatory reasons. We cannot erase data that is subject to legal holds or ongoing investigations.

Security on kompas

We implement industry-standard security measures to protect your personal data. Our servers use encryption (SSL/TLS) for data in transit. Your account password is hashed and salted before storage. We use firewalls, intrusion detection, and regular security audits to detect and prevent unauthorized access. Our team follows data-protection best practices and undergoes regular training.

However, no security system is perfect. We cannot guarantee that your data will never be compromised. If we discover a data breach, we will notify affected users as required by law and take steps to mitigate harm. You are responsible for maintaining the confidentiality of your account password. Do not share it with anyone, and do not access kompas from public computers or unsecured networks.

Contact and data-protection officer

If you have questions about our privacy practices, want to exercise your data rights, or have a privacy complaint, contact our support team via live chat or email. We maintain contact channels in multiple languages and aim to respond within a standard timeframe. For formal data-protection inquiries, you may also contact us through the address listed in our legal notice page.

We do not have a dedicated data-protection officer, but our compliance and support teams handle all privacy requests. We are committed to protecting your data and resolving any concerns fairly and transparently. If you are not satisfied with our response, you have the right to escalate your complaint to your local data-protection authority.

Policy updates

We may update this privacy notice from time to time to reflect changes in our practices, new technologies, or changes in applicable law. We will notify you of material changes by email or by posting a notice on kompas. Your continued use of kompas after an update constitutes your acceptance of the revised policy. We recommend reviewing this notice periodically to stay informed about how we handle your data.