kompas Casino & Sportsbook Terms

Football leagues across Southeast Asia draw millions of viewers each season, with Liga 1 alone hosting weekly fixtures that engage local and regional audiences. Digital payment adoption in Indonesia has expanded significantly, with DANA, e-wallet, mobile banking, and local payment becoming standard transaction methods. Against this backdrop, we at kompas operate a gaming and sportsbook platform where account holders can participate in live-dealer tables, football markets, slots, and esports betting.

Our terms set out the conditions under which we provide these services. This page covers account creation and verification, deposit and withdrawal rules, bonus conditions, dispute resolution, and your responsibilities when using kompas. We frame all access as jurisdiction-restricted: our services are available only where applicable law permits.

By creating an account on kompas, you agree to these terms. We update them from time to time; changes take effect when published on this page. If you disagree with any term, do not create an account or cease using kompas.

Account Opening and Verification

When you register on kompas, you provide your name, email address, phone number, date of birth, and residential address. You confirm that all information is accurate and truthful. We use this data to set up your account, process deposits and withdrawals, and comply with Know Your Customer (KYC) regulations.

Your first account is tied to your email address. You may not create multiple accounts using the same email or phone number. If we detect duplicate accounts or fraudulent registration, we reserve the right to suspend all associated accounts. Any winnings or balances in suspended accounts may be forfeited.

Verification is required for withdrawals

Before your first withdrawal on kompas, we ask for government ID and proof of address. This Know Your Customer process protects both you and our platform.

When you request a withdrawal, we may ask you to upload a government-issued ID (passport, driver license, or national identity card) and proof of address (utility bill, bank statement, or rental agreement dated within three months). Verification typically completes within a standard timeframe, though delays may occur during peak periods or major holidays such as Idul Fitri or Idul Adha. Once verified, your account is flagged and future withdrawals process faster. If you do not complete verification, your account remains active for deposits and play, but withdrawals are blocked until verification is done.

Account security and passwords

You are responsible for keeping your kompas password confidential. We recommend using a strong, unique password and changing it regularly. If you suspect unauthorized access, contact our support team immediately and change your password. We are not liable for unauthorized transactions if you have failed to protect your password or if you have shared it with third parties.

If you forget your password, use the password-reset function on our login page. You receive an email with a reset link. Click the link, set a new password, and log in. If you cannot access the email address associated with your account, contact our support team for assistance.

Deposits and Withdrawals

On kompas, you fund your account using local payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers (mobile banking, local payment, online payment, e-wallet). Minimum and maximum deposit amounts vary by payment method and are displayed at checkout. We do not charge deposit fees; however, your payment provider may apply fees or conversion rates.

Deposits appear in your account within minutes to hours, depending on your payment provider. Once your deposit is credited, your account balance updates and you can place bets, access live-dealer tables, or play slots immediately. We do not hold deposits in escrow—funds are available for play as soon as they arrive.

Withdrawal conditions on kompas

To withdraw from kompas, your account must be verified (ID and proof of address uploaded). You must also have a positive balance. Withdrawal amounts must meet the minimum set by your chosen payment method. We process withdrawals using the same method you used to deposit; if you deposited via mobile banking, we withdraw to local payment, and so on.

Withdrawal requests are processed according to your payment provider's timeline. E-wallet withdrawals typically complete within minutes to hours; bank transfers may take longer depending on your bank and the time of day. We do not charge withdrawal fees on kompas. If a withdrawal does not arrive within a standard timeframe, or if the amount is incorrect, contact our support team immediately. We investigate all withdrawal issues and resolve them fairly.

We reserve the right to decline withdrawal requests if we suspect fraud, money laundering, or violation of our terms. If your withdrawal is declined, we notify you and explain the reason. In such cases, your balance remains in your account and subject to our terms. You may appeal our decision by contacting support.

Deposit time: Minutes to hours; depends on payment provider and time of day.
Withdrawal time: E-wallets: minutes to hours; bank transfers: hours to days.
Verification required: ID and proof of address before first withdrawal.
Fees: We charge no deposit or withdrawal fees; payment providers may apply their own.

Bonuses and Promotions

We may offer promotional bonuses to new or existing account holders on kompas. Any bonus offer comes with specific terms: eligibility criteria, bonus amount, wagering requirement, game restrictions, and expiry date. We publish these terms clearly before you claim a bonus. By claiming a bonus, you agree to these conditions.

Wagering requirements mean you must place qualifying bets totaling a multiple of the bonus amount before you can withdraw the bonus or winnings derived from it. For example, a bonus with a 5x wagering requirement requires you to place bets totaling five times the bonus amount. Bonuses typically expire after a set period; unused bonuses are forfeited. Some bonuses apply only to specific games (sportsbook, live dealer, slots) or specific markets (1X2, Over Under, Dragon Tiger, etc.). We list these restrictions in the bonus terms.

Bonus abuse—such as attempting to claim multiple bonuses in rapid succession, using bonus codes that do not belong to you, or placing risk-free bets designed solely to convert bonus credit to cash—is prohibited. We reserve the right to cancel bonuses, forfeit derived winnings, and close accounts engaged in bonus abuse.

Betting Rules and Settlements

On kompas, bets are settled based on official outcomes. For sportsbook bets (Liga 1, Piala AFF, Champions League, and esports markets like Mobile Legends), we use official league records, match statistics, and tournament results. For live-dealer games (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), outcomes are determined by real cards, wheels, or dice broadcast live on stream. For slots, outcomes are determined by certified random number generators.

Bets are final once placed and confirmed. We do not cancel, modify, or refund bets after confirmation except in cases of technical error, cancelled markets, or system malfunction. If a technical issue prevents a bet from being placed or causes a bet to be duplicated, contact our support team immediately. We review technical issues fairly and make adjustments if warranted.

If a sportsbook match is postponed or cancelled, pending bets on that match are voided and stakes are refunded. If a match is rescheduled and completed within a set timeframe (typically 7 days), bets on the original fixture remain active and settle based on the rescheduled result. If rescheduled beyond this window, bets are refunded. We publish postponement and cancellation notices in your account.

Dispute resolution

If you believe a bet has settled incorrectly, contact our support team with details. Provide the bet ID, date, game or market name, your stake, the outcome you predicted, the official result, and your expected payout. We review your dispute, check our records and official sources, and respond with findings. If we find an error, we correct it and credit your account. If we find the settlement was correct, we explain our reasoning. All disputes are investigated fairly and documented.

Account Closure and Suspension

You may close your kompas account at any time by contacting our support team. Upon closure, your account balance is paid out to your registered withdrawal method within a standard timeframe. Any pending bets remain active until they settle, then the net result is included in your payout. Bonuses are forfeited upon account closure.

We reserve the right to suspend or close your account if you violate our terms, engage in fraudulent activity, use bonus codes improperly, share your account with others, attempt to bypass our geographic restrictions, or breach applicable law. If your account is suspended or closed, we notify you and explain the reason. Your account balance is held in escrow and paid out subject to investigation of the violation. In cases of fraud or money laundering, your balance may be forfeited or reported to authorities as required by law.

Jurisdiction and Legal Responsibility

Our services on kompas are available only in jurisdictions where online gaming is permitted by applicable law. We do not knowingly serve users in jurisdictions where our services are illegal. By creating an account, you confirm that you have verified the legality of your use under local law and that you accept responsibility for compliance. We are not liable for legal consequences arising from your use of kompas in a jurisdiction where such use is prohibited.

Our terms are governed by the laws applicable to the jurisdictions in which we operate. Any disputes between you and kompas are resolved through our dispute procedures first; if unresolved, they may be subject to arbitration or court proceedings as required by applicable law. You agree to submit to these procedures and waive claims of venue or forum impropriety.

Privacy and Data Protection

We collect and process personal data on kompas to operate your account, process transactions, comply with legal obligations, and prevent fraud. Your data includes name, email, phone, date of birth, residential address, and government ID (upon verification). We store this data securely and do not share it with third parties except as required by law or necessary for payment processing.

For full details on how we collect, use, and protect your data, see our privacy policyYou have the right to request access to your data or deletion, subject to legal retention requirements. Contact our support team to exercise these rights.

Changes to Terms

We may update these terms at any time. Changes are effective when published on this page. We encourage you to review our terms periodically. If you disagree with changes, you may close your account. Your continued use of kompas after changes are published constitutes acceptance of updated terms.

Contact and Support

If you have questions about our terms or need assistance with your kompas account, contact our support team via live chat or email. We aim to respond within a standard timeframe. For urgent account issues, use live chat; for non-urgent matters, email is also available. For formal legal notices or compliance inquiries, see our legal notice page.

Legal and jurisdiction framework

We at kompas provide our gaming and sportsbook services only in jurisdictions where online gaming, sportsbook wagering, and live-dealer gaming are permitted by applicable law. Our services are not offered in jurisdictions where such activities are prohibited. The availability of kompas, including all account features, betting markets, live-dealer tables, and payment methods, is determined by the legal frameworks of the regions in which we operate and may be subject to change without notice if regulatory circumstances shift.

We do not knowingly target or serve users in jurisdictions where our services are illegal. If you are uncertain about the legal status of online gaming in your jurisdiction, you are responsible for consulting local legal resources, regulatory authorities, or legal counsel before accessing kompas. By creating an account on kompas, you represent and warrant that you have verified the legality of your use under applicable law in your jurisdiction and that you accept full responsibility for compliance with local legal requirements.

We reserve the right to restrict, suspend, or terminate access to users in jurisdictions where our services are not legally permitted or where regulatory changes render continued operation unlawful. We may require account holders to verify their location or jurisdiction of residence at any time. If we determine that you are accessing kompas from a jurisdiction where our services are prohibited, we may suspend your account and return any balance to your registered payment method, subject to applicable legal and regulatory requirements.

To create an account on kompas and access our services, you must meet the eligibility criteria established by the laws applicable to your jurisdiction. During account creation, you confirm that you are eligible to use kompas under applicable law. We do not knowingly permit ineligible users to access our platform. If your jurisdiction establishes a minimum age or other eligibility criteria for online gaming and wagering, you are responsible for ensuring that you meet these criteria before creating an account on kompas.

We reserve the right to verify your eligibility at any time, including during account creation, deposit processing, withdrawal requests, or at our discretion in response to regulatory inquiries or suspicious activity. Verification may require you to provide government-issued identification, proof of address, or other documentation as permitted by applicable law. If we determine that you do not meet eligibility requirements, we may suspend or permanently close your account and return any remaining balance to your registered payment method, subject to legal and regulatory requirements and applicable penalties.

Providing false, misleading, or fraudulent information about your eligibility status, identity, or residence is strictly prohibited. If we discover that you have misrepresented your eligibility, falsified identity documents, or misrepresented your jurisdiction of residence, we may immediately close your account, forfeit all balances and pending winnings, and report the matter to relevant authorities as required by applicable law. Such conduct may also result in your being permanently banned from accessing kompas or any associated services.

You are solely and exclusively responsible for verifying that your access to and use of kompas comply with the laws, regulations, and legal requirements of your own jurisdiction. We at kompas provide the platform and services; you make the independent decision to create an account and use our platform. We do not provide legal advice regarding the lawfulness of online gaming, sportsbook wagering, or live-dealer gaming in any jurisdiction. We do not warrant that our services are legal or compliant with local law in your jurisdiction.

If you have questions about the legal status of online gaming, sportsbook betting, or live-dealer gaming in your jurisdiction, you are responsible for consulting a qualified local attorney, regulatory authority, or legal resource. By creating and maintaining an account on kompas, you acknowledge and confirm that you have conducted your own independent legal review, that you have determined to your own satisfaction that your use of kompas is compliant with applicable law in your jurisdiction, and that you accept full and exclusive responsibility for this determination and for any legal consequences that may arise from your use of our platform.

We assume no liability, and you shall indemnify and hold harmless kompas, for any legal consequences, penalties, fines, or losses arising from your use of kompas in any jurisdiction where such use may be prohibited, restricted, or non-compliant with local law. If the laws or regulations of your jurisdiction change, or if you move to a jurisdiction where our services are not available or are illegal, you are responsible for ceasing use of kompas immediately and withdrawing any remaining account balance without further delay.

We at kompas collect personal data during account registration, deposit and withdrawal processing, verification, and ongoing account management. Personal data we collect includes your name, email address, phone number, date of birth, residential address, government-issued identification documents, and proof of address. We also collect transaction data, betting history, account balance records, and device information.

This data is collected for multiple purposes: to establish and operate your kompas account, to process deposits and withdrawals, to comply with Know Your Customer (KYC) and anti-money-laundering (AML) requirements, to prevent fraud and unauthorized access, to investigate disputes and settle bets fairly, and to comply with legal and regulatory obligations. We store personal data securely and do not share it with third parties except as required by law, as necessary to process your transactions (e.g., payment providers and verification vendors), or as required by regulatory authorities.

For full details on our data collection practices, the scope of data we collect, how we use and store your data, and your rights to access, correct, or delete your data, please see our privacy policyYou have the right to request access to your personal data and to request deletion of your account and associated records, subject to legal retention requirements and ongoing compliance obligations. To exercise these rights, contact our support team. We retain account data and transaction records for the duration of your account and for a period thereafter as required by applicable law or regulation.

If you have legal, compliance, or regulatory questions about kompas, our operations, or your account, please contact our support team via email or live chat. We aim to respond to legal and compliance inquiries within a standard timeframe, though response times may vary depending on the complexity of your question, the volume of inquiries we receive, and the time of day. For formal legal notices, cease-and-desist notices, regulatory inquiries, or official compliance requests, please contact us through the channels listed in our legal notice page.

We maintain comprehensive records of all account activity, transactions, game participation, betting history, game results, settlement outcomes, and compliance documentation. Upon your request or as required by applicable law or regulation, we can provide account statements, bet records, game results, verification documents, and other information relevant to your account. If you believe that kompas has violated applicable law, your rights under law, or the terms of our service agreement, you may file a formal complaint with your local regulatory authority or contact us directly to discuss potential resolution options.

We are committed to resolving disputes and complaints fairly and in accordance with applicable law. All disputes between you and kompas are subject to our dispute resolution procedures as set out in our terms. If a dispute cannot be resolved through our internal procedures, applicable law may provide for arbitration, mediation, or court proceedings. We maintain detailed records of all disputes, investigations, findings, and remediation steps taken, and these records are available for review as required by law.